Mystery shopping is a legitimate industry throughout
the world. Owners
of stores, restaurants, hotels, service businesses and many more hire
companies to provide them with analysis of customer interactions as they
occur in the everyday cycle of the business. Undercover or mystery
shoppers visit and report on their experiences so management has a
better understanding of what transpires on a day to day basis in the
ordinary course of business.
There are hundreds of companies in the business of providing mystery
shopping services and they vary in quality and capability.
The Mystery Shopping Central Alliance helps shoppers
find the resources and information needed to participate effectively in
mystery shopping industry.